Documentation
Theme Compatibility
We work with and support all Shopify Pro themes, out of the box.
New Features
Our Product Team launches a new feature daily, on average.
Feature Requests
We would love to hear your feedback on how we can make our software better.
Enterprise Features
Let us know your subscription needs, and we can create a custom solution.
Documents
Over 100 Articles & Video Tutorials. Still Can’t Find What You’re Looking For?
Creating a Subscription Product
Learn how to create a subscription product in three easy steps. It typically only takes about 2 minutes to create a subscription using Ongoing. We’ll walk you through all the steps with a video.
How to Create a Subscription Box
In this quick tutorial, we’ll show you how you can create a subscription plan for your subscription box product and get up and running with recurring payments for your store.
How to Create a Membership
Ongoing works for digital products and services. We offer the ability to create a subscription that automatically charges customers on a recurring basis. Our automated email is also perfect for sending a link to files for members.
Subscription Product Checklist
Checkout this handy checklist before going live with subscriptions on your store. We cover shipping for subscription products, running a test order and much more.
How the Customer Portal Works
We’ll cover all the basics you need to know about the customer portal. Basically your customers who subscribe can self-manage everything about their subscription from their own dashboard.
How Subscription Shipping Work
In this guide, we’ll walk you through how Shipping works on Shopify with subscription products and how you can have more control over your shipping with our advanced shipping feature.
Am I Eligible to sell subscriptions on Shopify?
We’ll cover the three approved payment gateways you can use on Shopify to sell subscriptions. To process recurring payments, Shopify requires you to use one of these three gateways.
2.0 Themes subscription Widget
For Shopify Pro themes using the 2.0 Online Store technology, you can now easily drag and drop an “app block” into your theme to display the subscription widget on your product page.
Creating Prepaid Subscriptions
We’ll walk you through creating a prepaid subscription plan, which is different than a pay per delivery subscription plan. In this tutorial are photos and step by step instructions.
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